Coronavirus Crisis

In light of the current coronavirus crisis, we have taken the decision to postpone our AGM which was due to take place on Wednesday 25th March. It will be rearranged once the crisis is over. Could you please share this information with any CU members you know. We aim to post reports and accounts that would have been tabled online shortly.

In addition, our Information Points on Wednesdays at the Advice Hub and Fridays at the Town Hall Contact Centre will not take place. You can continue to contact us by email and phone.

We aim to continue providing our regular services without interruption with staff working online from home.

IF YOU HAVE ANY QUERIES ABOUT YOUR ENGAGE CARD PLEASE CALL THE ENGAGE HELPLINE ON 0333 202 3642. THE HELPLINE CAN RESET YOUR PIN, ACTIVATE CARDS AND ARRANGE FOR MONEY TO BE TRANSFERRED FROM YOUR ACCOUNT.

If you usually make payments in a shop or Post Office with your Allpay card you should try and use another payment method to avoid the need to leave your home and come in contact with other people. You can use the Allpay app on your phone or computer or you can make payments directly from your bank account (please contact us for account details). If you are struggling to make your usual payments please contact us as soon as possible so we can discuss your situation and make alternative arrangements where possible.

AGM

In light of the current coronavirus crisis, we have taken the decision to postpone our AGM which was due to take place on Wednesday 25th March. It will be rearranged once the crisis is over. Could you please share this information with any CU members you know. We aim to post reports and accounts that would have been tabled online shortly.

In addition, our Information Points on Wednesdays at the Advice Hub and Fridays at the Town Hall Contact Centre will not take place. You can continue to contact us by email and phone.